CVPD Scripting-Part2 provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.
CVPD Scripting-Part2 (CVPD Scripting- Part2)
Schedule
- T85829
- 5 days
- 06/24/2024 - 06/28/2024*
- 10:00 AM
- (GMT -04:00) Eastern Daylight Time
- Presented via WebEx
- VC
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Attend any of our instructor-led classes virtually regardless of your physical location. - PCPrivate Class
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Course Summary
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Description
Prerequisites
Recommended Cisco offerings that may help you meet these prerequisites:
CVPD Scripting Part 1 or Call Studio experience.
Outline
TOPICS: Begin with a Call Studio Review that includes tips and tricks not covered in Part 1.
JavaScript: Add a large amount of functionality that was not formerly available:
- String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
- Math functions: round, floor, ceiling, truncate, random numbers, etc.
- Date functions: date or time arithmetic, validate dates, create formatted date/time variables
- Customize alphanumeric strings for playback using Say It Smart
- Remove invalid characters from data that would otherwise cause errors upon returning it to ICM
REST Web Service calls and XML: Learn to work with RESTful web services
- Use Post Man to test RESTful web service interface
- Learn XPath syntax to parse XML response and test using Notepad++ and free online tools
- Learn XPath expressions that select specific data from XML arrays
- How to use the Studio REST Client Element and to parse XML responses in Studio
- Set fetching properties for the voice browser
REST Web Service calls and JSON: JavaScript Object Notation (JSON) reponses from web services
- Learn JSON syntax, how to parse JSON responses, and test using JSONPath.com free online tools
- Learn JSON path expressions to select specific data from JSON arrays
- Use the Studio Rest Client element and JavaScript in Studio to parse JSON results
SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
- SOAPUI to test web service connection outside of Studio
- Using the Studio Web Services Element
- Learn to parse SOAP responses manually using XPath expressions
Database: Use the SQL Database element in Studio
- Select data and execute stored procedures on a SQL-based database
- Select multiple rows from SQL DB and parse the result using XPath expressions
- Event Handling to catch exceptions and switch to backup database
Modularization and Multiple applications
- SubFlows – Subroutines (or ‘functions) for reusability and readability
- Subdialogs – Calling another Studio application as a subroutine
- Application Transfers – Go to another Studio application without returning
Event Handling: Review of adding event handling globally, in subflows, or element-level
- LastException variable
- Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
- Creating an Error Element to catch any unhandled exceptions
Speech Recognition: Working with Nuance Speech Recognition
- Understanding grammars: builtin, inline, external
- Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
- Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
- Work with multiple results (N-Best list) Global Commands (HotLinks)
Record with Confirm
- Learn to write a prompt recorder application to take a recording and allow re-recording
- FTP the recording to one or more media servers
- Understand voice browser cache algorithm
- Understand how to configure cache expiration times on IIS media server
Courtesy Callback: How to customize Cisco Courtesy Callback