Administering Cisco Unified Communications 15.0 (ACUCC15)

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• ​Network Administrators and Engineers
• Meeting Administrators and Engineers
• Collaboration Administrators and Engineers
• Voice / UC / Collaboration / Communications Engineers
• Collaboration Sales / Systems Engineers

Module 1: Cisco Unified Communications Manager (CUCM) Management
• Cisco Unified Communications Manager Bulk Administration Tool (BAT)
o Automate provisioning of users and devices.
• Migrating Phones
o Move phone configurations across systems or clusters.
• Cisco Unified Communications Manager Self-Provisioning
o Enable end users to self-assign devices.
• Cisco Unified Communication Manager OS Command Line Tools
o Use CLI tools for diagnostics and admin tasks.
• Cisco Unified Communications Manager Loading Cisco Option Packages (COP)
o Install patches or add-ons via COP files.
• Cisco Unified Communications Disaster Recovery Tools
o Backup and restore CUCM configurations.

Module 2: User Administration
• Creating and Importing User Accounts
o Add and manage users via manual, bulk, or LDAP methods.
• User Roles and Access Control
o Assign permissions through roles and service profiles.
• User Groups and Organizational Structure
o Create user groups and apply access rules.
• Device Association and Management
o Associate users with phones and configure mobility.
• Advanced User Management and Customization
o Manage directories and user portal features.
• User Administration Best Practices
o Ensure consistency and security in user admin.

Module 3: Deploying and Managing Cisco Collaboration Endpoints
• Planning and Preparing for Deployment
o Assess network and license needs for deployment.
• Overview of CUCM-supported endpoints (IP phones, softphones, video endpoints)
o Identify supported IP phones and collaboration tools.Video Endpoints
• Endpoint Registration and Configuration
o Register and configure devices manually or in bulk.
• Configuring Device Pools, Regions, and Locations
o Use logical groupings to manage devices and bandwidth.
• Adding and Configuring IP Phones
o Deploy phones using templates and customize features.
• Deploying Softphones and Video Endpoints
o Cisco Jabber and video conferencing devices.
• Extension Mobility and Device Profiles
o Enable user mobility with personalized device profiles.
• Endpoint Security and Compliance
o Secure endpoint communication and manage certificates.
• Endpoint Monitoring and Troubleshooting
o Monitor devices and analyze performance data.

Module 4: Call Routing and Dial Plan
• Introduction to Call Routing and Dial Plans
o Understand core dial plan elements and design tips.
• Route Patterns, Route Lists, and Route Groups

o Configure call paths using patterns and groups.

• Partitions and Calling Search Spaces (CSS)
o Restrict and manage call permissions.
• Translation Patterns and Digit Manipulation
o Modify and normalize dialed digits.
• Configuring Call Routing for On-Net and Off-Net Calls
o Differentiate internal and external call routing.
• Time-of-Day (ToD) Routing
o Apply call routing rules based on time schedules.
• Implementing Advanced Call Routing Features (optional)
o Use CAC and AAR for bandwidth-aware routing.
• Centralized and Distributed Call Processing
o Design call routing for centralized or distributed sites.

Module 5: Media Resources
• Introduction to Media Resources
o Overview of conferencing, music, and codec services.
• Configuring Media Resource Groups and Media Resource Group Lists
o Prioritize and allocate media services.
• Configuring Music on Hold (MoH)
o Set up and manage hold music sources.
• Conference Bridges and Conferencing Resources
o Enable multi-user calling with bridge resources.
• Transcoding and Media Termination Points (MTP)
o Support codec changes and call control.
• Quality of Service (QoS) for Voice and Video Traffic
o Ensure priority treatment for media traffic.
• Voice Quality Monitoring and Troubleshooting Tools
o Monitor voice quality and diagnose issues.
• Bandwidth Management and Call Admission Control (CAC)
o Control media usage based on capacity.
• Media Resource and Voice Quality Optimization
o Maximize quality and efficiency of media use.

Module 6: Cisco CUCM Gateways and SIP Trunks Overview
• Introduction to Gateways and SIP Trunks in CUCM
o Explore gateway types and trunking options.
• PSTN Gateway Options and Configurations
o Configure analog and digital connectivity.
• MGCP Gateway Configuration and Management
o Deploy MGCP protocol gateways.
• SIP Gateway Configuration and SIP Trunks
o Set up SIP trunks and gateway routing.
• Troubleshooting Gateways and SIP Trunks
o Identify and resolve connectivity issues.

Module 7: CUCM Security and Compliance
• Introduction to CUCM Security and Compliance
o Understand the framework for system security.
• Certificate Management and CUCM Trust Store
o Manage system and device certificates.
• Transport Layer Security (TLS) and Secure Real-Time Protocol (SRTP)
o Encrypt signaling and media streams.
• Endpoint Security and Access Control

o Control endpoint access and user permissions.
• Call Restriction and Fraud Prevention
o Prevent unauthorized calling activity.
• Secure Network Configuration and Firewall Settings
o Harden network paths and management access.
• Auditing, Logging, and Monitoring for Compliance
o Track and report system activities.
• CUCM Security and Compliance Best Practices
o Follow guidelines for secure and reliable operations.

Module 8: CUCM Disaster Recover System
• Introduction to the CUCM Disaster Recovery System
o Overview of CUCM backup tools.
• Planning the Disaster Recovery Strategy
o Define goals for data protection and availability.
• Configuring Backup Devices and Locations
o Select and configure storage targets for backups.
• Scheduling Backups in CUCM DRS
o Automate and retain scheduled backups.
• Performing Manual (On-Demand) Backups
o Run backups manually as needed.
• Understanding and Configuring Clustering and Redundancy
o Enable failover for HA environments.
• Performing System Restoration and Recovery
o Recover CUCM from previous configurations.
• Monitoring and Troubleshooting the Disaster Recovery System
o Track and log backup processes.
• CUCM Disaster Recovery Best Practices
o Follow established guidelines for DR success.

Module 9: Administering Cisco Unity Connection
• Cisco Unity Connection Overview
o Understand Unity as a voicemail solution.
• Cisco Unity Connection Integration
o Connect Unity to CUCM, LDAP, and email systems.
• User and Mailbox Management
o Manage users, mailboxes, and access levels.
• Mailbox Features and Voice Messaging Options
o Customize voicemail settings and delivery.
• Call Management and Call Handlers
o Route incoming calls via Unity handlers.
• Configuring Unified Messaging Features
o Enable voicemail access through multiple channels.
• Unity Connection Security and Compliance
o Secure voicemail and meet audit requirements.
• Unity Connection Integration with Cisco Unified Communications
o Connect Unity to Jabber, Webex, and more.
• Monitoring, Reporting, and Troubleshooting
o Use RTMT and reports to maintain Unity.
• Unity Connection Backup, Restore, and Disaster Recovery
o Protect and recover Unity data.
• Unity Connection Unified Messaging
o Set up integrated voice messaging solutions.

LAB OUTLINE
• Module 1: Configuring Cisco Unified Communications Manager Initial Settings
• Module 2: Deploying Endpoints and Users
• Module 3: Implementing Endpoint Addressing and Call Routing
• Module 4: Implementing Calling Privileges
• Module 5: Implementing Call Coverage
• Module 6: Configure Extension Mobility
• Module 7: Connecting Enterprise Network to SIP Trunk Provider
• Module 8: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Module 9: Configuring Cisco Unity Connection Users
• Module 10: Configuring Cisco Unity Connection System Settings
• Module 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
• Module 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
• Module 13: Configure Alarms and Traces in Cisco Unified Serviceability
• Module 14: Collecting and Inspecting Traces files
• Module 15: Using Performance Monitor and Reporting in CUCM
• Module 16: Troubleshooting Database Replication