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AI+ Customer Service (AI+ Customer Service)

AI CERTS
1 Days
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$995.00
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    • T87260
    • 1 day
    • 06/17/2025 - 06/17/2025*
    • 9:00 AM
    • (GMT -05:00) Central Daylight Time
    • Presented via WebEx
      • VC
        Virtual Classroom
        Attend any of our instructor-led classes virtually regardless of your physical location.
    Enroll Now
    • T87261
    • 1 day
    • 07/10/2025 - 07/10/2025*
    • 9:00 AM
    • (GMT -05:00) Central Daylight Time
    • Presented via WebEx
      • VC
        Virtual Classroom
        Attend any of our instructor-led classes virtually regardless of your physical location.
    Enroll Now
    • T87262
    • 1 day
    • 08/07/2025 - 08/07/2025*
    • 9:00 AM
    • (GMT -05:00) Central Daylight Time
    • Presented via WebEx
      • VC
        Virtual Classroom
        Attend any of our instructor-led classes virtually regardless of your physical location.
    Enroll Now
    • T87263
    • 1 day
    • 09/11/2025 - 09/11/2025*
    • 9:00 AM
    • (GMT -05:00) Central Daylight Time
    • Presented via WebEx
      • VC
        Virtual Classroom
        Attend any of our instructor-led classes virtually regardless of your physical location.
    Enroll Now
    • T87264
    • 1 day
    • 10/09/2025 - 10/09/2025*
    • 9:00 AM
    • (GMT -05:00) Central Daylight Time
    • Presented via WebEx
      • VC
        Virtual Classroom
        Attend any of our instructor-led classes virtually regardless of your physical location.
    Enroll Now
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      • PC
        Private Class
        Privately train a group of your employees at your facility, virtually, or any of our locations.
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    Live Classroom
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  • VCVirtual Classroom
    Virtual Classroom
    Attend any of our instructor-led classes virtually regardless of your physical location.
  • PCPrivate Class
    Private Class
    Privately train a group of your employees at your facility, virtually, or any of our locations.
  • GTRGuaranteed to Run
    Guaranteed to Run
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Course Summary
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Description

Revolutionize your customer service capabilities with the AI Customer Service Training Program. This comprehensive course provides the skills and knowledge needed to leverage AI to enhance customer experiences. Engage in hands-on projects and real-world applications to become a certified AI Customer Service expert. 

The AI Customer Service Training covers how Artificial Intelligence enhances customer service operations. It explores AI technologies such as machine learning, natural language processing (NLP), and deep learning. The AI for Customer Service course includes methods for data collection, ensuring data quality, and applying insights to improve service. Participants will learn about implementing AI solutions, integrating them into existing systems, and measuring their impact. It also addresses optimizing customer experiences through AI-driven insights and tools.

 

Objectives

  • Enhanced Efficiency
  • Personalized Interactions
  • 24/7 Availability
  • Continuous Learning and Improvement
  • Seamless Integration

Prerequisites

Required

  • Foundational understanding of AI and its applications in business, no professional expertise required.
  • Willingness to learning about how AI can be integrated intocustomer service practices.
  • A curiosity to explore innovative customer service strategiesusing AI tools.

Recommended

  • AI+ Everyone
  • AI+ Executive

Who Should Attend

  • Business Managers
  • Customer Success Manager Specialist
  • Customer Success Manager
  • Customer Support

Outline

Introduction to Artificial Intelligence (AI) in Customer Service

  • Overview of AI
  • Relevance of AI in Customer Service

Understanding AI Technologies

  • Overview of Machine Learning
  • Natural Language Processing (NLP)
  • Deep Learning and Neural Networks
  • AI-Driven Analytics

Data Collection and Analysis

  • Gathering Customer Data
  • Data Quality and Integrity
  • Analyzing Data for Insights
  • Applying Insights to Enhance Customer Service

Implementing AI Solutions

  • AI Solutions for Customer Service
  • Integration into Customer Service Systems
  • Training and Change Management
  • Measuring the Impact of AI on Customer Service

Optimizing Customer Experiences

  • Using AI to Create Personalized Customer Interactions
  • Increasing Service Efficiency with AI
  • Case Studies: Successful AI Implementations in Customer Service

Ethical Considerations and Trust

  • Ethical AI Use in Customer Service
  • Building Trust through Transparency
  • Compliance with Data Privacy Regulations

Future of AI in Customer Service

  • Emerging Trends and Advancements in AI Technologies
  • Innovative Use Cases for AI in Customer Service
  • Preparing for AI Evolution in Customer Service
  • Ethical and Societal Considerations

Creating an AI Strategy for Your Organization

  • Developing Strategic Plan for AI Implementation and Evolution
  • Cultivating an AI-Driven Culture
  • Overcoming Challenges and Measuring Success

Optional Module: AI Agents for Customer Service

  • What Are AI Agents
  • Types of AI Agents
  • Applications and Trends of AI Agents in Customer Service