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Administering Cisco Unified Communications 12.5 (ACUCC - CT)

Cisco
5 Days
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$4,395.00
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45 Learning Credits
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Course Summary
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Description

This is a 5-day hands-on one of a kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment. These Components include Cisco CUCM 12.5, Cisco IM&P 12.5, Cisco Unity Connection 12.5, Cisco Emergency Responder 12.5, Cisco MRA, Cisco UCCX and Cisco Meeting Server (CMS).

  • Full Coverage of Administering Cisco Unified Communication Suite 12.5
  • Administering CUCM / Unity Connection / UCCX / CMS

Objectives

Upon completing this course, the student will be able to meet these objectives:

  • Introduction to Voice Gateways
  • VoIP Call Legs
  • Dial Plan Implementation
  • Configuring Cisco Unified Communication Manager 12.5
  • Deploying Cisco VCUBE
  • Cisco Unified Border Element Implementation
  • Cisco Unified Border Element High Availability
  • Cisco Unified Border Element Security
  • Cisco Unified Border Element Monitoring and Troubleshooting

Prerequisites

  •  An understanding of IP networking concepts (CCNA-level)
  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers

​

 

Who Should Attend

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Outline

Module 0: Introductions

  • Lesson 1: Introductions
  • Lesson 2: Understanding Cisco Endpoints

Module 1: Tools for Managing UC Collaboration 12.x / 14.0

  • Lesson 1: Cisco Prime Collaboration Deployment Manager Overview 12.x / 14.0
  • Lesson 2: Utilizing the Bulk Administration Tool (BAT)
  • Lesson 3: Migrating Phones
  • Lesson 4: Self Provisioning
  • Lesson 5: OS Command Line Tools
  • Lesson 6: Loading Cisco Option Packages (COP)

Module 2: Cisco Unified Communication Manager 12.x / 14.0

  • Lesson 1: Understanding Smart Licensing
  • Lesson 2: Cisco Unified Communication Manager Overview
  • Lesson 3: Understanding Administrator Interfaces
  • Lesson 4: Deploying Endpoints and Users
  • Lesson 5: Implementing Endpoints and Features
  • Lesson 6: Implementing Endpoint Addressing and Call Routing
  • Lesson 7: Implementing Calling Privileges
  • Lesson 8: MoH in Cisco Unified Communications Manager
  • Lesson 9: Implementing Conference Bridges
  • Lesson 10: Unified Communication Manager with Cisco Meeting Server Configuration
  • Lesson 11: Understanding Cisco Unified Communications Manager CAR Analysis and Reporting Tool Reports
  • Lesson 12: Understanding Cisco Unified Communications Manager Reports
  • Lesson 13: Using Troubleshooting and Monitoring Tools
  • Lesson 14: Understanding the Disaster Recovery System

Module 3: Cisco Unified Gateways

  • Lesson 1: Implementing PSTN Access Using MGCP Gateways
  • Lesson 2: Describing Cisco SIP Gateways
  • Lesson 3: Troubleshooting Common Gateway

Module 4: Integrating Cisco Unity Connection 12.x / 14.0

  • Lesson 1: Unity Connection Overview
  • Lesson 2: Creating Users
  • Lesson 3: Designing an Audiotext Application

Module 5: Integrating Cisco Unified IM and Presence 12.x / 14.0

  • Lesson 1: Cisco Unified Communications Manager IM and Presence Service Overview
  • Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Lesson 3: Integrating Cisco Unified Communications IM and Presence
  • Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Lesson 5: Implementing Jabber on CUCM
  • Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified Presence Components

Module 6: Cisco Unified Communications Mobile and Remote Access (MRA) 12.x / 14.0

  • Lesson 1: Cisco Expressway Series Deployment Options
  • Lesson 2: Implementing Unified Communications Mobile and Remote Access
  • Lesson 3: Expressway Server Certificates

Module 7: Cisco Emergency Responder (CER) 12.x / 14.0

  • Lesson 1: Cisco Emergency Responder (CER)
  • Lesson 2: Setup Cisco Unified Communications Manager

Module 8: Unified Contact Center Express (UCCX)

  • Lesson 1: Unified Contact Center Express (UCCX) Architecture
  • Lesson 2: Introduction to Scripting
  • Lesson 3: Using Cisco Unified CCX Reports

Module 9: Troubleshooting

  • Lesson 1: Overview of Troubleshooting and Monitoring Tools
  • Lesson 2: Troubleshooting Common Gateway and Endpoint Registration Issues

 

LAB OUTLINE

CUCM Labs

  • Smart Licensing
  • TLS Versions and Requirements
  • Registering Phones and Configuring End Users
  • Configure Partitions and CSS for Accessing Directory Numbers
  • Implementing Call Coverage
  • Implement Inbound and Outbound PSTN Calling Using SIP Gateways
  • Add an SIP Gateway in Cisco Unified Communications Manager
  • Implementing Annunciators and MOH
  • Implement Annunciator and MOH
  • Implementing Conference Bridges
  • Implement Cisco Unified Communications Manager Conference Bridge Media Resources

Unity Connection Labs

  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Change the Phone for the next section
  • Configure Cisco Unified Communications Manager for a SIP Integration
  • Discover Call Routing in Cisco Unity Connection
  • Configuring Cisco Unity Connection Users
  • Modularize and Automate User Creation
  • Access User Pages and Web Inbox
  • Manage User Greetings
  • Mailbox Quotas and Message Aging
  • Configuring Cisco Unity Connection System Settings
  • Integrate Cisco Unity Connection with the LDAP Server
  • Import Users from the Cisco Unified Communications Manager
  • Test Voice Messaging Behavior
  • Implementing Cisco Unity Connection Call Management
  • Create a Dial Plan and Set Up Site-Specific Directory Handler
  • Create an Interview Call Handler
  • Configure a New Auto-Attendant
  • Configuring Cisco Unified Messaging
  • Enable Integrated Messaging
  • Configure Unified Messaging
  • Secure Messaging
  • Monitor a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP)12.x / 14.0

  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Set Up Cisco Unified Communications Manager for Presence Integration
  • Set Up Cisco Unified Communications IM and Presence
  • Configure Service Discovery
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Set Up Cisco Jabber in Full UC Mode
  • You verified that video calls and desktop sharing were successfully tested
  • Enable Voice Messaging in Cisco Jabber
  • Configure LDAP and UDS Directory Access
  • Provisioning with Cisco Prime Collaboration

Cisco Unified Contact Center Express (UCCX) 12.x / 14.0

  • Add a Call Control Group
  • Add a Cisco Media Termination Dialog Control Group
  • Add a Cisco Unified CCX Script Application
  • Add a Cisco Unified CM Telephony Trigger
  • Call and test a newly configured application
  • Assign an IPCC Extension to your agent phone
  • Observe the RmCm Provider Information
  • Associate the agent phone with the RmCm Provider
  • Create a Resource Group
  • Create a Skill
  • Assign a Resource Group and Skills to your agent
  • Create a Contact Service Queue
  • Display the Agent-based Routing settings
  • Make team assignments for your agent
  • Start the Finesse Agent Desktop
  • Use a skills based CSQ to route call

Cisco Meeting Server (CMS)

  • Configure a Meeting
  • Configure Spaces
  • Use TMS to Schedule meetings
  • Configure End Users