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Administering Collaboration Environments (CLACE)

Cisco
5 Days
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$4,300.00
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43 Learning Credits
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Course Summary
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Description

Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation.

The CLACE course is the replacement for the CMA / UCA courses.

CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises.

This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings.

 

In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment.

 

While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions.

 

 

Note: The courseware (e-kit) for this course is being provided in a digital format. The course content is accessed using a standard web browser. You must have an active internet connection. The courseware can also be saved to your local device using a Cisco-provided eReader application.

 

The lab guide for CLACE is provided to the student as a pdf via the Skyline ATS Student Portal.

 

Please contact us at studenthelp@skyline-ats.com for additional information.

Objectives

Upon completing this course, the learner can meet these overall objectives:

  • Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment
  • Configure CUCM to support IP Phones
  • Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client.
  • Configure CUCM to route calls to internal and PSTN destinations
  • Configure User accounts and multi-level administration
  • Demonstrate the use of Self Care Portal functionality
  • Configure user features, including Hunt Groups, Call Pickup, and Call Park.
  • Define the capabilities of and demonstrate the Bulk Administration Tool
  • Define the SMART Licensing model for Cisco Unified Communications
  • Demonstrate the use of the Unified Reporting tool
  • Demonstrate the use of the Dialed Number Analyzer
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Explore Cisco Unity Connection version features and functions
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Prerequisites

Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:

  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • The ability to understand, read and speak English in a business and technical context

Who Should Attend

The primary audience for this course is as follows:

  • Administrator
  • IT support personnel
  • Helpdesk support staff

The secondary audience for this course is as follows:

  • Network Engineering Staff

Outline

Define Collaboration Technology and Benefits

Define Collaboration Benefits

Describe On-Premise, Cloud, and Hybrid Deployments

  Describe On-Premise Collaboration Deployments

   Describe Cisco's Collaboration Endpoints

Describe Cisco Collaboration On-Premise Edge Solutions

Describe Cisco's Collaboration On-Premise Conferencing Solutions

Describe Cisco Cloud Services

Administering Initial Parameters for Cisco Unified Communications Manager

Understand the On-Premise Collaboration Deployment Models

   Describe The Cisco Unified CM Cluster Services

Define Network requirements for Collaboration

   Define Network Services for Collaboration

   Navigate Cisco Unified CM

 Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters

  Explore Cisco Unified CM Groups

 Discovery 2: Configure the Cisco UCM Core Systems Settings

Exploring Endpoints and the Registration Process

Identify Cisco Endpoint Solutions

Explore the Boot up Process of an Endpoint

  Describe Power Over Ethernet

Discovery 3: Configure an Access Switch for an Endpoint

   Describe IP Network Settings

Discovery 4: Deploy an IP Phone Through Auto and Manual Registration

Discovery 5: Administer Endpoints in Cisco Unified Communications Manager

Managing Users in Cisco Unified Communications Manager

 Analyze Cisco UCM Users Types and Settings

Describe Methods for Authenticating Cisco UCM Users

   Discovery 6: Create Local User Accounts

 Discovery 7: Adding Users in Cisco Unified Communications Manager

Describing a Basic Dial Plan

Describe the Concepts of a Dial Plan and Call Routing

   Describe Elements of Call Routing

Explore Digit Manipulation and Translation Patterns

   Discovery 8: Create a Basic Dial Plan

Describing Class of Service

Explore the Concepts of Class of Control

Discovery 9: Explore Partitions and Calling Search Spaces

   Discovery 10: Explore Private Line Automatic Ringdown (PLAR)

Enabling Endpoints and Features

Configure a Cisco Jabber Endpoint in Cisco UCM

Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility

Discovery 12: Implement Mobility

Implementing Media Resources in Cisco Unified Communications Manager

Media Resource Overview

Media Resource Selection and Access Control Audio and Video Conference Bridge Devices

Audio and Video Conference Bridge Integration Options

 Discovery 13: Configuring Media Resources

Reporting and Maintenance

Explore the Troubleshooting Process

   Describe Reporting and Maintenance Tools

   Describe the Cisco Real-Time Monitoring Tool

  Discovery 14: Use Reporting and maintenance Tools

Describing Cisco Instant Messaging and Presence

Describe Cisco IM and Presence Features and Architecture

Clustering

Describe Cisco IM and Presence Components and Communication Flows

Enabling Jabber

Cisco Jabber Deployment Modes

Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows

Configure Unity Connection Integration

Overview of Cisco Unity Connection Integration

   SIP Integration

Typical Integration Mistakes Integration Considerations

Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM

    Discovery 17: Configure Voicemail Users

Configuring Cisco Unity Connection Call Handlers

Call handler Overview

    System Call Handler

    Caller Input

Operator Call Handler

   Goodbye Call Handler

   Directory Handler

    Interview Handler

Troubleshooting Cisco Unity Connection

Overview of Cisco Unity Connection Troubleshooting Options

  Integration Troubleshooting Tools

 Cisco Real-Time Monitoring Tool

 Discovery 18: Troubleshoot Cisco Unity Connection

Discovery Labs

Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters

Task 1: Activate Services

   Task 2: Verify Settings

Discovery 2: Configure the Cisco UCM Core Settings

Task 1: Configure Cisco Unified Communications Manager Group

   Task 2: Configure Phone NTP Reference

Task 3: Configure Configure Date/Time Group

    Task 4: Configure Device Pools

 Task 5: Configure Feature Control Policy

Discovery 3: Configure an Access Switch for an Endpoint

Task 1: Configure Voice and Data VLANs on the Switch

  Task 2: Verification of VLANs and Power Usage

Discovery 4: Deploy an IP Phone Through Auto and Manual Registration

Task 1: Add a Phone Manually

Task 2: Add a Phone using the Bulk Administration Tool

  Task 3: Create Universal Templates for Auto-registration

  Task 4: Add a Phone using Auto-Registration

Task 5: Test and Use UnifiedFX PhoneView

Discovery 5: Administer Endpoints in Cisco Unified Communications Manager

Task 1: Applying Phone Configurations

   Task 2: Add Line Buttons to Phones

   Task 3: Change Softkeys

Task 4: Configure Speed Dials and Abbreviated Dials

   Task 5: Implement Native CUCM Presence

Discovery 6: Create Local User Accounts

Task 1: Create New Local Users

Task 2: Create a New Credential Policy for End Users

Discovery 7: Adding Users in CUCM

Task 1: Change the Configurable Options for End Users

  Task 2: Assign Users to the Registered Phones

Task 3: User Verification – Self Care Portal

Discovery 8: Create a Basic Dial Plan

Task 1: Configure Route Groups

  Task 2: Configure a Route List

  Task 3: Add Route Patterns

Task 4: Configure a Translation Pattern

Task 5: Configure External Phone Number Masks

Task 6: Configure Route List to Use the External Phone Number Mask

 Task 7: Configure Call Blocking with Route Patterns

Discovery 9: Explore Partitions and Call Search Spaces

Task 1: Configure Partitions

Task 2: Configure Calling Search Spaces

 Task 3: Assign Partitions and Calling Search Spaces using the Traditional Approach

  Task 4: Assign Partitions and Calling Search Spaces to Route Patterns and Gateways

  Task 5: Configuring the Line/Device Approach

Task 6: Assign Calling Search Spaces using the Line/Device Approach Task 7: Using the Bulk Administration Tool Update Capabilities

Discovery 10: Explore PLAR

Task 1: Configure Partitions and Search Spaces for PLAR

   Task 2: Configure SIP Phone for PLAR

Discovery 11: Implement Common Endpoint Features (Configuring Hunt Groups and Call Coverage)

Task 1: Create a Line Group

     Task 2: Create a Hunt List

      Task 3: Create a Hunt Pilot

      Task 4: Test Call Distribution

Task 5: Configure Final Forwarding

      Task 6: Configure Call Queueing

      Task 7: Configure Call Pickup Groups

       Task 8: Configure Call Park

     Task 9: Configure Directed Call Park

Discovery 12: Implement Single Site Extension Mobility

Task 1: Configure Extension Mobility

   Task 2 Enabling Unified Mobility

Discovery 13: Configuring Media Resources

Task 1: Third-Party SIP Phone Configuration Procedure

   Task 2: Activate Services and Media Resource Availability

   Task 3: Configure Meet-Me Directory Numbers

Task 4: Configure MRGs and MRGLs

Discovery 14: Use Reporting and Maintenance Tools

Task 1: Run Reports Through Unified Reporting

   Task 2: View Server Data Through RTMT

  Task 3: Analyze Call History Using CDR Analysis and Reporting

Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows

Task 1: Configure a SIP Trunk to Cisco IM&P

    Task 2: Add Cisco Services Framework Device

    Task 3: Create UC Services and Service Profile

    Task 4: Configure End-User Settings

   Task 5: Configure Cisco Jabber Client for Windows

Discovery 16: Configure the Integration Between Unity Connection and CUCM

Task 1: Create SIP Trunk Security Profile

   Task 2: Create a SIP Profile

 Task 3: Create SIP Trunk to Unity Connection

  Task 4: Create Routing to Unity Connection

  Task 5: Create Voicemail Pilot and Profile

   Task 6: Configure Unity Connection

Task 7: Test Integration With PhonerLite

Discovery 17: Configure Voicemail Users

Task 1: Configure Authentication Rules

   Task 2: Define Classes of Service

Task 3: Configure Holidays and Schedules

   Task 4: Configure Templates

 Task 5: Create New Voicemail Users

 Task 6: Configure Roles to Provide Administrative Access

Task 7: Configure Caller Input and Alternate Greetings

   Task 8: Configure Alternate Extension

Discovery 18: Troubleshoot Cisco Unity Connection

  Task 1: Prepare for Discovery

Task 2: Troubleshoot the Integration Between Cisco Unity Connection and Cisco UCM

   Task 3: Troubleshoot Login Issues

 Task 4: Troubleshoot Call Forward Issues

Task 5: Troubleshoot Unable to Add Mailbox Issue

 Task 6: Troubleshoot Direct Transfer to Voicemail