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CONFIGURING, ADMINISTERING, AND TROUBLESHOOTING CISCO WEBEX CALLING (WEBEX-CALL)

CTCLC
5 Days
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$4,495.00
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Course Summary
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Description

This is a 5-day WebEx Conferencing (Calling) instructor-led course where students will learn how to Provision, Manage, Monitor, and Troubleshoot Cisco WebEx Calling. Students will learn to integrate Configure and Manage Webex, Calling and Meetings. Student will learn how to setup and Manage Webex Control Hub, Configure Directory Services and Single Sign-on, deploy Webex Devices. Manage Webex Calling Features. Integrate Webex Calling with Microsoft Teams. Student will also learn how to monitor and troubleshoot the WebEx Environment. Student will learn how to use Control Hub to configure the WebEx App and Conferencing Devices.

This class will help you:

  • Learn how to Setup and Manage a Webex Solution
  • Manage the Webex Calling Environment

Objectives

  • Student will learn how to Provision and Manage the WebEx Control Hub
  • Student will learn how to register and manage On-Premise Device in Control Hub
  • Students will also learn how to Manage, Monitor, and Troubleshoot WebEx Meetings
  • Students will also learn how to Manage, Monitor, and Troubleshoot WebEx Calling
  • Deploy Connected UC Call Service for WebEx Users and WebEx Video Devices
  • Students will learn how to Integrate Edge Audio to Integrate Audio
  • Students will learn how to Configure the Cisco Directory Connector and Synchronize Active Directory Users

Who Should Attend

The primary audience for this course is as follows: 

  • Network Administrator
  • Meeting Administrators
  • Collaboration Administrators
  • Network Engineer
  • Voice / UC / Collaboration / Communications Engineers
  • Collaboration Sales / Systems Engineers

Outline

Module 1: WebEx Overview  

  • Module Topics
  • Lesson 1: Webex Product Overview
  • Lesson 2: Webex Calling Overview
  • Lesson 3: Webex Meeting Overview
  • Lesson 4: Webex Hybrid Services and Integrations
  • Lesson 5: Webex Messaging Overview
  • Lesson 6: Webex Control Hub Monitoring Overview
  • Module Summary

Module 2: Webex Calling Overview

  • Module Topics
  • Lesson 1: Webex Calling Overview
  • Lesson 2: Webex Calling Differentiators
  • Lesson 3: Webex Calling Dedicated Instance
  • Lesson 4: Hybrid Webex Calling Use Cases
  • Module Summary

Module 3: Network Planning, Network Assessment, and Security

  • Module Topics
  • Lesson 1: Webex Administration Client Requirements
  • Lesson 2: Network Requirements
  • Lesson 3: Network Assessment for Webex
  • Lesson 4: Webex Calling Ports and Protocols
  • Lesson 5: Private Network Connect to Webex Calling
  • Lesson 6: Webex Calling Migration Considerations
  • Module Summary

Module 4: Webex Phones, Devices, and Accessories for Webex Calling

  • Module Topics
  • Lesson 1: Webex Calling Devices Overview
  • Lesson 2: Webex Calling Phones
  • Lesson 3: Webex Calling DECT Phones
  • Lesson 4: Webex App Calling Features
  • Lesson 5: Webex Calling Wireless Phones
  • Lesson 6: Webex Calling Conference Phones
  • Lesson 7: Webex Calling Mobile Clients
  • Lesson 8: Webex Calling Devices
  • Lesson 9: Webex Calling Headsets
  • Lesson 10: Webex Calling ATA Devices
  • Module Summary

Module 5: Adding Phones and Devices

  • Module Topics
  • Lesson 1: Adding a Phone Assigned to a User
  • Lesson 2: Adding a Personal Device
  • Lesson 3: Adding a Common Area Phone
  • Lesson 4: Adding a Shared Device
  • Module Summary

Module 6: WebEx Calling Migration

  • Module Topics
  • Lesson 1: Webex Calling / CUCMC Migration Concepts
  • Lesson 2: Webex Calling Migration
  • Lesson 3: Webex Calling Phone Migration
  • Lesson 4: Webex Calling Migration Tools
  • Module Summary

Module 7: Webex Control Hub Administration

  • Module Topics
  • Lesson 1: Control Hub Overview
  • Lesson 2: Organization Settings and Templates for Webex
  • Lesson 3: Licensing
  • Lesson 4: Adding Users
  • Lesson 5: Webex Groups
  • Lesson 6: Webex Locations
  • Lesson 7: Webex Templates
  • Lesson 8: Webex Apps and Integrations
  • Lesson 9: Configuring Users for Calling
  • Lesson 10: Administration Panels
  • Lesson 11: Headset Management in Control Hub
  • Module Summary

Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On

  • Module Topics
  • Lesson 1: User Provisioning
  • Lesson 2: Directory Connector Provisioning
  • Lesson 3: System for Cross-domain Identity Management (SCIM)
  • Lesson 4: Integrate Azure AD with Webex
  • Lesson 5: Single Sign-On with ADFS
  • Lesson 6: OpenID Connect and PKCE
  • Module Summary

Module 9: WebEx User Portal

  • Module Topics
  • Lesson 1: Webex User Portal
  • Lesson 2: Webex Calling Portal
  • Module Summary

Module 10: Configuring Webex Calling Settings and Features

  • Module Topics
  • Lesson 1: Feature Overview
  • Lesson 2: Webex Calling - Client Settings
  • Lesson 3: Auto Attendant
  • Lesson 4: Call Park Extension & Call Park Group
  • Lesson 5: Call Pickup
  • Lesson 6: Call Queues
  • Lesson 7: DECT Network
  • Lesson 8: Hunt Groups
  • Lesson 9: Single Number Reach
  • Lesson 10: Paging Groups
  • Lesson 11: Receptionist Client
  • Lesson 12: Hoteling
  • Lesson 13: Hotdesking
  • Lesson 14: Virtual Extensions
  • Lesson 15: Virtual Lines
  • Lesson 16: Shared Line
  • Lesson 17: Voicemail Group
  • Lesson 18: Announcement Files
  • Lesson 19: Executive Assistant
  • Lesson 20: Other Call Features
  • Module Summary

Module 11: WebEx Group Call Management

  • Module Topics
  • Lesson 1: Webex Group Call Management Overview
  • Lesson 2: Webex Group Call Management Features
  • Lesson 3: Group Call Management Configuration
  • Lesson 4: Agents and Supervisor Experience
  • Module Summary

Module 12: WebEx Calling Recording Dubber 

  • Module Topics
  • Lesson 1: Call Recording Options for Webex Calling
  • Lesson 2: Call Recording with Dubber
  • Lesson 3: Call Recording Configuration
  • Lesson 4: Call Recording with Imagicle
  • Module Summary

Module 13: Webex Calling PSTN

  • Module Topics
  • Lesson 1: PSTN Gateway Options and Overview
  • Lesson 2: Cisco Provided PSTN
  • Lesson 3: Call Routing with Cloud Connect for Webex Calling (formerly Cloud Connected PSTN) Architecture
  • Lesson 4: Premises-Based PSTN - Architecture
  • Lesson 5: CUBE Premises-based Architecture
  • Lesson 6: Premise-based Cube Registration Based
  • Lesson 7: Multiple Registration-based Gateway on a Single CUBE
  • Lesson 8: Certificate-based Premises-based PSTN
  • Lesson 9: Configuring a Certificate-based PSTN
  • Lesson 10: CUBE Configuration Platform Configuration and Certificates
  • Lesson 11: CUBE Certificates Configuration
  • Lesson 12: CUBE Trunk Enablement Configuration
  • Lesson 13: CUBE Call Routing Configuration
  • Lesson 14: CUBE High Availability
  • Lesson 15: Managing Gateways from the Webex Control Hub
  • Lesson 16: Enroll the Gateway in the Control Hub
  • Lesson 17: Validate Registration-based LGW Configuration through Control Hub
  • Lesson 18: Private Network Connect
  • Module Summary

Module 14: Webex Calling Trunks, Route Group Dial Plans

  • Module Topics
  • Lesson 1: Webex Calling Routing Overview
  • Lesson 2: Webex Calling Locations
  • Lesson 3: Dial Plans
  • Lesson 4: Route Groups, Trunks, and Dial Plans
  • Lesson 5: Webex Calling Routing Flows
  • Lesson 6: Webex Calling Caller Identity
  • Lesson 7: Interworking Webex Calling and Unified CM On-Premise
  • Lesson 8: Call Routing with Premises-based PSTN
  • Lesson 9: Dial Plan
  • Lesson 10: PSTN Migration
  • Lesson 11: Survivability
  • Lesson 12: ICE: Media Path Optimization
  • Lesson 13: PSTN for Room Video Systems
  • Module Summary

Module 15: Webex Calling Site Survivability

  • Module Topics
  • Lesson 1: PSTN / Gateway Troubleshooting Overview
  • Lesson 2: Troubleshooting Call Routing
  • Lesson 3: Troubleshooting PSTN Calling
  • Lesson 4: Troubleshooting Case Study
  • Module Summary

Module 16: Webex APIs, Integrations and Macros

  • Module Topics
  • Lesson 1: Site Survivability Solution Overview
  • Lesson 2: Webex App and Endpoint Changes
  • Lesson 3: Call Forward Unreachable Setting
  • Lesson 4: Emergency Calling
  • Lesson 5: Survivability Call Flows
  • Lesson 6: Deployment Workflow
  • Lesson 7: Managing Gateways from the Webex Control Hub
  • Lesson 8:  Add a New Gateway Instance in Control Hub
  • Lesson 9: Enroll the Gateway in the Control Hub
  • Lesson 10: Assign Survivability Service to the Gateway from within the Control Hub
  • Lesson 11: Platform Licenses
  • Lesson 12: Certificates
  • Lesson 13: Common Global Configuration
  • Lesson 14: Data Sync and Updated CLI
  • Lesson 15: Debugs
  • Lesson 16: Show Commands
  • Lesson 17: Limitations and Restrictions
  • Lesson 18: Testing Survivability
  • Lesson 19: Colocation of Unified-SRST with Webex-SGW
  • Module Summary

Module 17: Webex Calling E911 Emergency Call Handling

  • Module Topics
  • Lesson 1: Emergency Calling Overview
  • Lesson 2: Setup E911 Account
  • Lesson 3: RedSky Configuration
  • Lesson 4: Webex Calling E911 Configuration
  • Lesson 5: Enhanced E911 Phone Tracking
  • Module Summary

Module 18: Webex Calling Integration with MS Teams

  • Module Topics
  • Lesson 1: Microsoft Calling Overview
  • Lesson 2: Microsoft Direct Routing with CUBE
  • Lesson 3: Webex Calling for Microsoft Teams
  • Lesson 4: Webex Calling for Microsoft Teams Configuration
  • Module Summary

Module 19: Monitoring, Analytics, and Troubleshooting with Webex Control Hub

  • Module Topics
  • Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
  • Lesson 2: Webex Sites Status
  • Lesson 3: Webex Calling Alerts and Webhooks
  • Lesson 4: Webex Analytics > Dashboards
  • Lesson 5: Webex Analytics > Calling
  • Lesson 6: Webex Analytics - Calling Media Quality
  • Lesson 7: Webex Analytics - Calling Detailed Call History
  • Lesson 8: Webex Analytics - Call Queue Stats
  • Lesson 9: Webex Analytics - Call Queue Agent Stats
  • Lesson 10: Webex Analytics - Live Queue Stats
  • Lesson 11: Webex Analytics - Calling Auto-Attendant
  • Lesson 12: Webex Analytics - Devices - Headsets
  • Lesson 13: Webex Troubleshooting
  • Lesson 14: Webex Calling Reporting
  • Lesson 15: Phone Logs and Problem Reports
  • Module Summary

Module 20: Webex Calling Troubleshooting

  • Module Topics
  • Lesson 1: Webex Calling Troubleshooting Overview and Tools
  • Lesson 2: Understanding SIP Protocol
  • Lesson 3: Diagnosing Switch Issues
  • Lesson 4: Troubleshooting Device Registration
  • Lesson 5: Troubleshooting Phone and Soft Client Issues
  • Lesson 6: Troubleshooting Media Quality
  • Lesson 7: Troubleshooting Webex Authentication
  • Lesson 8: Troubleshooting User Onboarding and Provisioning
  • Module Summary

Module 21: Webex Calling API Overview

  • Module Topics
  • Lesson 1: Webex API Basics
  • Lesson 2: Webex Calling API
  • Lesson 3: Webex Calling AI
  • Module Summary

LAB OUTLINE

Lab 1: Initial Cisco WebEx Control Hub Organization Configuration 

Lab 2: Webex Calling - Initial Setup 

Lab 3: Assessing the Network Environment 

Lab 4: Configure and License IP Phones and Webex App 

Lab 5: Migrate IP Phone from Enterprise to MPP 

Lab 6: Configure Webex Calling for Room Devices 

Lab 7: Configure Control Hub for Calling 

Lab 8: Configure Locations and Numbers 

Lab 9: Configure Webex Calling Settings 

Service Settings

Client Settings

Lab 10: Configure Webex Calling Phone Features    

Auto Attendant 

Call Park Extension 

Call Park Group 

Call Pickup 

Single Number Reach 

Paging Group 

Receptionist Client 

Virtual Extension 

Voicemail Group 

Announcement File 

Lab 11: Webex Group Call Management 

Auto Attendant Call

Queue Hunt Group 

Audio Files 

Agent Settings 

Supervisor Settings 

Lab 12: Configuring Call Recording 

Lab 13: Configuring Premise Based PSTN 

Deploy PSTN Gateway 

Trunk 

Route Group 

Dial Plans 

Verify Call Routing 

Zone 

Lab 14: Using Analytics to Troubleshoot Webex Calls 

Lab 15: Troubleshooting Webex Calling Call Flows, Authentication, and Device Registration 

Lab 16: Using APIs in Webex Calling