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Catalog > All Topics

CVPD Scripting-Part2 (CVPD Scripting- Part2)

Cisco
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5 Days
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Description

CVPD Scripting-Part2 provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.

Prerequisites

Recommended Cisco offerings that may help you meet these prerequisites:

CVPD Scripting Part 1 or Call Studio experience.

 

Outline

TOPICS:  Begin with a Call Studio Review that includes tips and tricks not covered in Part 1.

 

JavaScript:  Add a large amount of functionality that was not formerly available:

  • String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
  • Math functions: round, floor, ceiling, truncate, random numbers, etc.
  • Date functions: date or time arithmetic, validate dates, create formatted date/time variables
  • Customize alphanumeric strings for playback using Say It Smart
  • Remove invalid characters from data that would otherwise cause errors upon returning it to ICM

 

REST Web Service calls and XML: Learn to work with RESTful web services

  • Use Post Man to test RESTful web service interface
  • Learn XPath syntax to parse XML response and test using Notepad++ and free online tools
  • Learn XPath expressions that select specific data from XML arrays
  • How to use the Studio REST Client Element  and to parse XML responses in Studio           
  • Set fetching properties for the voice browser      

 

REST Web Service calls and JSON: JavaScript Object Notation (JSON) reponses from web services

  • Learn JSON syntax, how to parse JSON responses, and test using JSONPath.com free online tools
  • Learn JSON path expressions to select specific data from JSON arrays
  • Use the Studio Rest Client element and  JavaScript in Studio to parse JSON results           

 

SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services

  • SOAPUI to test web service connection outside of Studio 
  • Using the Studio Web Services Element
  • Learn to parse SOAP responses manually using XPath expressions

 

Database: Use the SQL Database element in Studio

  • Select data and execute stored procedures on a SQL-based database
  • Select multiple rows from SQL DB and parse the result using XPath expressions
  • Event Handling to catch exceptions and switch to backup database

 

Modularization  and Multiple applications

  • SubFlows – Subroutines (or ‘functions) for reusability and readability       
  • Subdialogs – Calling another Studio application as a subroutine
  • Application Transfers – Go to another Studio application without returning

 

Event Handling: Review of adding event handling globally, in subflows, or element-level

  • LastException variable 
  • Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
  • Creating an Error Element to catch any unhandled exceptions    

 

Speech Recognition: Working with Nuance Speech Recognition

  • Understanding grammars: builtin, inline, external
  • Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
  • Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
  • Work with multiple results (N-Best list) Global Commands (HotLinks)
     

Record with Confirm

  • Learn to write a prompt recorder application to take a recording and allow re-recording
  • FTP the recording to one or more media servers
  • Understand voice browser cache algorithm
  • Understand how to configure cache expiration times on IIS media server

 

Courtesy Callback:  How to customize Cisco Courtesy Callback

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