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End User Training for Cisco Phones and Applications “All Inclusive Access” from End User University (EUTCPA v1.0)

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Description

Training is a crucial part of a successful deployment. Implemented correctly, training will reduce, or even eliminate, help-desk calls, employee downtime and increase product adoption.

End User University (formerly known as VoIPTrainer) develops interactive, customizable training programs for end users of Cisco products that include product overviews, capabilities, setup and functions, advanced features and more. Perfect for any company that needs to train and support end users on new or existing Cisco phones and applications.

Current Programs
The following programs are currently available for end user training. Select any of the below courses for a brief description and for a demo of the training.

Cisco Phone Training
  • 6900 Series
  • 7905/06/11/12 Series IP Phones
  • 7914/15/16 Series Expansion Modules
  • 7925/21 Series Wireless IP Phones
  • 7937 Conference
  • 7940/7960 Series IP Phones
  • 7965/45 Series IP Phones
  • 7975 IP Phone
  • 8941 Series
  • 8945 Series
  • 8961 IP Phone
  • 9951 IP Phone
  • 9971 IP Phone
  • IP Communicator (Softphone)
  • IP Communicator- Spanish, Italian, French, German, Chinese
  • Color Key Expansion Module (CKEM)
Cisco Jabber
  • Jabber for Windows
  • Jabber for iPhones
  • Jabber for Android Phones
Other Cisco Training Programs
  • Personal Communicator for MAC
  • Personal Communicator for Windows
  • Cisco CAD Agent Desktop
  • Attendant Console
  • Cisco IPCC CTI-OS Agent Desktop
  • Click to Call
  • Visual Voicemail 7962/7965/9971
  • Communications Manager 6, 7, 8 Features List
  • Unity Voicemail with Web Inbox
  • TelePresence Touchpanel
  • TelePresence TRC-5 Remote
  • CUCIMOC

Pricing
Pricing is based annually per user and decreases based on the volume of users. Licenses are not concurrent (one license is required per user and licenses may not be shared between users).

List Price for Single User License $3,800. Contact your Skyline Account Manager for large quantities of licenses.
 

All inclusive access to EUU’s entire Cisco library. The student can choose to access as many programs as needed, including any new program released during the subscription term, all for one low price per user annually.

Objectives

There are many objectives for using End User University training programs, including providing initial training and on-going support for end users, and driving awareness and adoption of all features of the chosen technology. Some of the benefits for end users are:

  • On-Demand access to training
  • Help Desk Solution - Use as a reference tool instead of calling the help desk
  • Reduce training costs and employee training time
  • Reduce or eliminate user related support costs
  • Dramatically cut training costs
  • Gain higher results of feature usage and product knowledge
  • Results in maximum return on the technology investment
  • Can be customized to match the end-users hardware, software environment
  • Multilingual Capabilities We can localize to any language
  • Tracking Capabilities

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