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Facilitating Webex Tech Support (FWT)

Cisco
2 Hours
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Course Summary
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Description

The purpose of this course is to provide a comprehensive introduction to the tasks associated with troubleshooting a Cisco Webex session. This course applies to multiple roles, such as tech support, help desk, and more. Students will be guided through four modules of “hands-on” activities to learn how to perform these tasks and will be encouraged to interact with the instructor and moderator (when present) to understand why these tasks are performed.

Objectives

Module 1: Getting Started

  •  Demonstrate how to download and set up Cisco Webex
  •  Demonstrate how to configure preferences
  •  Demonstrate how to manage contacts
  •  Demonstrate how to generate, download, open, and interpret reports
  •  Demonstrate how to retrieve and share recording after session
  •  Demonstrate how to start or join a session

 

Module 2: Menu

  •  Demonstrate how to use Health Checker
  •  Demonstrate how to share content
  •  Demonstrate how to poll attendees
  •  Demonstrate how to save session files
  •  Demonstrate how to transfer files to attendees
  •  Demonstrate how to manage personal audio and video camera settings
  •  Demonstrate how to manage privileges of participants (e.g., chat)
  •  Demonstrate how to start, manage, and end Breakout Sessions

 

Module 3: Meeting Controls

  •  Demonstrate how to mute and unmute self
  •  Demonstrate how to switch audio connection
  •  Demonstrate how to start and stop personal video camera
  •  Demonstrate how to start and stop recording
  •  Demonstrate how to communicate with emoticon reactions
  •  Demonstrate how to lock and unlock session
  •  Demonstrate how to copy meeting link

 

Module 4: Panels

  •  Demonstrate how to change role of participant
  •  Demonstrate how to manage audio and video disruptions during session
  •  Demonstrate how to chat with participants
  •  Demonstrate how to display attendees (e.g., Grid View)

Outline

Module 1: Getting Started

  •  Download and set up Cisco Webex
  •  Preferences
  •  Contacts
  •  Reports
  •  Recordings
  •  Start or join

 

Module 2: Menu

  •  Health Checker
  •  Share content
  •  Polling
  •  Session files
  •  File transfer
  •  Personal audio and video camera settings
  •  Participant privileges
  •  Breakout Sessions

 

Module 3: Meeting Controls

  •  Mute and unmute self
  •  Switch audio connection
  •  Personal video camera
  •  Recording
  •  Emoticon reactions
  •  Lock and unlock session
  •  Meeting link

 

Module 4: Panels

  •  Breakout Sessions
  •  Annotation
  •  Session Access
  •  Attendee Privileges

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