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Implementing Cisco Emergency Responder (ICER)

Cisco
2 Days
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$2,695.00
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    • T88464
    • 2 days
    • 06/30/2026 - 07/01/2026*
    • 10:00 AM
    • (GMT -04:00) Eastern Daylight Time
    • Presented via WebEx
      • VC
        Virtual Classroom
        Attend any of our instructor-led classes virtually regardless of your physical location.
    Enroll Now
    • T88465
    • 2 days
    • 10/01/2026 - 10/02/2026*
    • 10:00 AM
    • (GMT -04:00) Eastern Daylight Time
    • Presented via WebEx
      • VC
        Virtual Classroom
        Attend any of our instructor-led classes virtually regardless of your physical location.
    Enroll Now
      • PC
        Private Class
        Privately train a group of your employees at your facility, virtually, or any of our locations.
    Request
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  • VCVirtual Classroom
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    Attend any of our instructor-led classes virtually regardless of your physical location.
  • PCPrivate Class
    Private Class
    Privately train a group of your employees at your facility, virtually, or any of our locations.
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Course Summary
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Description

Implementing Cisco Emergency Responder (ICER) v15 is a 2-day course that provides students with best practice information on how to install, configure, operate, and maintain Cisco Emergency Responder 15 in a Cisco Unified Communications Manager (CUCM) version 15 environment. Focusing on core administrative skills, you will learn to configure CUCM for integration with ICER and to configure on-premise emergency response locations (ERLs), physical and softphones, and emergency location identification numbers (ELINs) in ICER to properly route enhanced 911 (E911) calls. If the phone is on-premise, ICER can manage it.

The course also covers Webex Calling emergency calling, showing how cloud-based location management and PSTN integration differ from on-prem ICER, especially for nomadic and remote users.

Students will also learn how RedSky integrates with CUCM, using HELD and Geolocation headers in SIP INVITEs to deliver calls with accurate dispatchable location information to the correct PSAP.

Objectives

  • E911 architecture and terminology
  • ICER installation requirements
  • How CUCM and ICER route E911 calls
  • Configure CUCM for integration with ICER
  • Configure ICER for integration with CUCM
  • Add and configure ERLs and ELINs
  • Configure ICER users
  • Backup and restore an ICER system
  • Compare ICER on-premises emergency calling with Webex Calling emergency services
  • Configure CUCM with RedSky for direct emergency call routing

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Understanding of Cisco Unified Communications Manager version 15 configuration and operation is required for this course

Who Should Attend

  • Network Administrators, Network Engineers, and Systems Engineers
  • Anyone working towards Cisco Collaboration Certification

Outline

  • Understanding the Architecture for Emergency Calls
  • Introducing Cisco Emergency Responder v15
  • Cisco Emergency Responder Features
  • Cisco ER Deployment Models
  • What Happens When an Emergency Call Is Made
  • CUCM v15 Configuration for Cisco Emergency Responder
  • System Interactions During Emergency Calls
  • Integration of Cisco Emergency Responder v15 with CUCM v15
  • Cisco Emergency Responder Interfaces
  • Cisco Emergency Responder Administration Interfaces
  • Creating ERLs
  • Configuring Users and Role-Based System Access
  • Using the Cisco ER User Interface
  • Working with ALI Records
  • Webex Calling Emergency Calling (cloud-based location and compliance)
  • CUCM and RedSky Integration for Emergency Call Routing (HELD, Geolocation, ELIN substitution)
  • Understanding the Disaster Recovery System

LABS

  • Lab 1: Connect to and Set Up Remote Lab Environment
  • Lab 2: Configure CUCM v15 to Send Emergency Calls to ICER
  • Lab 3: Configure ICER v15 to Accept and Route Emergency Calls
  • Lab 4: Verify Outbound and Inbound Emergency Dialing and Alerts
  • Lab 5: Using the Cisco ER User Interface
  • Lab 6: Working with ALI Records
  • Lab 7: Implementing CUCM v15 Emergency Call Handlers
  • Lab 8: Configuring CUCM v15 with RedSky for Emergency Call Handling