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ITIL Foundation – Including Exam (ITIL Foundation v5.0)

ITIL
3 Days
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$1,995.00
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    • T88151
    • 3 days
    • 06/15/2026 - 06/17/2026*
    • 8:30 AM
    • (GMT -04:00) Eastern Daylight Time
    • Presented via WebEx
      • VC
        Virtual Classroom
        Attend any of our instructor-led classes virtually regardless of your physical location.
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      • PC
        Private Class
        Privately train a group of your employees at your facility, virtually, or any of our locations.
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  • LCLive Classroom
    Live Classroom
    Learn and interact with your instructor and peers in-person in our classrooms.
  • VCVirtual Classroom
    Virtual Classroom
    Attend any of our instructor-led classes virtually regardless of your physical location.
  • PCPrivate Class
    Private Class
    Privately train a group of your employees at your facility, virtually, or any of our locations.
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Course Summary
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Description

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL version 5 best practice value system featured in the latest 2026 guidelines.

ITIL is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Students will receive fully digital student kit, proctored exam voucher, and a digital core guide as standard.

Objectives

After you complete this course, you will be able to:

  • Understand the key concepts of digital product and service management
  • Understand service relationships
  • Understand the ITIL Four Dimensions of Product and Service Management
  • Understand the ITIL Value System (ITIL VS)
  • Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
  • Understand the ITIL Product and Service Lifecycle Model and the value chain activities
  • Understand ITIL Management Practices
  • Understand the benefits of value stream mapping and management
  • Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2 and DevOps)

Outline

  • Understand the key concepts of digital product and service management
  • Understand service relationships
  • Understand the ITIL Four Dimensions of Product and Service Management
  • Understand the ITIL Value System (ITIL VS)
  • Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
  • Understand the ITIL Product and Service Lifecycle Model and the value chain activities
  • Understand ITIL Management Practices
  • Understand the benefits of value stream mapping and management
  • Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2 and DevOps)